Universal appointment deposit
Every appointment requires a 20% deposit calculated automatically from the final service total. The appointment is not approved until the full deposit is covered by verified payment and/or carried-forward client credit.
The deposit is non-refundable to cash. This protects the staff time and treatment space reserved for the client.
Client cancellation
A registered client may cancel a pending or confirmed appointment from the private client profile before the appointment starts.
- Any verified deposit attached to the cancelled appointment is moved automatically into the client’s Deposit Credit balance.
- The credit is applied automatically to the client’s next appointment booked while signed in.
- Credit is not transferable to another person and cannot be exchanged for cash.
- Credit normally remains valid for 365 days from the cancellation date.
No-show or cancellation after the appointment starts
Online cancellation closes once the appointment has started. A no-show does not automatically create carried-forward credit. Contact Lopezbecky promptly if an emergency prevented attendance; any exception is at the spa’s discretion.
Spa cancellation or schedule change
If Lopezbecky must cancel or move the appointment, the verified deposit remains safely available as credit for a new date. The client and spa will agree on the next available time.
Late arrival
Late arrival may shorten the treatment so later clients are not delayed. Where the remaining time is insufficient or unsafe for the service, the appointment may be treated as a missed appointment.
Product returns
For hygiene and safety, opened or used skincare and personal-care products are normally not returnable unless defective, damaged on delivery or supplied incorrectly. Report a problem promptly with the order number, photographs and packaging.
Online payment problems
If an account is debited but the website does not confirm payment, do not pay twice. Send the payment reference and proof to the spa. If payment is verified after an appointment was cancelled, the amount is added to the client’s carried-forward deposit credit.
Contact
Lopezbeckyskincare@gmail.com · +234 907 283 3857
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